Product and Service Quality Improvement
Product and Service Quality Improvement Level I
General quality-improvement. Analysis and optimization of utilized materials and build quality. Product and Service Quality Improvement Level II
Optimization of service and quality orientated towards the standards and requirements of customers. Deeper improvements to material and processing. Product and Service Quality Improvement Level III
Product-optimization and service-improvements tailored specially to the wishes of customers to generate guaranteed long-term customer satisfaction. |
Product Quality Certification*
Product Quality Certification Level I
General quality-assurance. Evaluation and rating of utilized materials and build quality. PRODUCT QUALITY CERTIFICATION LEVEL II
Competitive and product-oriented quality-assurance. Inspection of utilized materials and production quality on the points of competitiveness and sustainability. PRODUCT QUALITY CERTIFICATION LEVEL III
Quality-evaluation tailored to the wishes of customers based upon the market leader and the experienced quality of usage in an extreme-stress-environment. |
Service Quality Certification
Service Quality Certification Level I
Evaluation of customer support on the grounds of the supports basic requirements. SERVICE QUALITY CERTIFICATION LEVEL II
Sustainability-review of the help given by customer support in combination with user friendliness. SERVICE QUALITY CERTIFICATION LEVEL III
Courteous customer service with sustainable and qualitative problem solving-skills, focused on friendliness and the employee's patience. |
Customer Experience
The ideal of customer experience is to make the potential customer a paying customer. For this purpose, many pre-sales services play an essential role, which accompany the customer on the way through the buying-process and ultimately lead to the purchase of your product. We analyse your processes including pre- and after-sales services and provide you with tailor-made suggestions for improvement |
Re-Branding
Give outdated user manuals, unappealing product presentations and boring product images combined with a much more present online brand freshness and the attention it deserves trough our innovation services |
User Experience
The user experience with a product is the primary source for deciding whether a customer will become a long-term customer and recommend the product or company to others. Improving the user experience therefore has huge advantages and, as is often mistakenly assumed, does not require a complete product-redesign. At RMB, we place great emphasis on maximum improvement through minimum change |
* Depending on your companies and products market situation and price range we will recommend Level I , II or III. You are free to chose the Level of certification you want, but experiences show, that choosing a higher Level that recommended will lead to a lower score or failing the certification.
More about it
At RMB Networking we not only focus on establishing and certifying product quality, we also keep reinventing optimization and testing strategies. This way we make sure to always be up to date with all quality expectations from potential customers.
Product Quality Certification
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I General review of the employed materials and their processing quality. The minimal requirements for a PQC I certification are slightly above industry standards. To become certified, certain quality standards in terms of material, processing and functionality need to be met. |
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II
On Level two, the quality of the product is tested on a competitive basis. The used materials are tested and rated on how they fulfill the needed Quality standards. This entails a composition inspection of the used materials and of what quality they are. Besides that we also rate the kind of processing and workmanship used in the product, to have an estimate of its longevity and shelf-life. To achieve a PQC II certificate the product needs to fulfill competitive standards in its market. |
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III
Level three goes beyond industrial norms, since these have been met by level two. The focus of this extensive test is customer satisfaction. We test if the wishes of customers to the product are either met or surpassed. To test this, the product will be handed to a broad set of consumers to rate, to make sure that the general needs of consumers are met. This way of assessing a product is based on already existing products in this market, especially the market leader. On top of that, close attention is payed to usage-quality (the long term usability of a product) and how this changes with active usage. Besides the test under every-day conditions, we test the products in extreme environments, which extend over the products originally intended field of usage. |
Service Quality Certification
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I
On Level one the customer support is tested on its most basic structure. Especially in how far the support tries to help the consumer as fast as possible. The main focus lies, however, in how far the consumers’ problem was fixed to their satisfaction. The support will be tested over a number of different platforms and this will combine into an overall rating. |
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II
On Level two, the quality of the product is tested on a competitive basis. The used materials are tested and rated on how they fulfill the needed Quality standards. Doing this, we inspect the composition of used materials and of what quality they are. Besides that we also rate the kind of processing and workmanship used in the product, so it can achieve longevity and a long shelf-life. To achieve a PQC 2 certificate the product needs to fulfill competitive standards in its market. |
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III
Level 3 checks the quality of the support under difficult and impeded circumstances. For this, it is as important as in level 2 to ensure the sustainability of solutions and friendliness towards the customer. Adding to this is a test under extreme conditions. These can be things like support cases with very “difficult” consumers. Adding to this is how irritable the support is, and how the support reacts to new and unconventional situations. In these tests the employee/company should always act courteous toward the consumer. Another important point is the sustainability of the solutions that are given by the support. As tested in level two, Level three requires long term solutions. These should be given fast and be of high quality. Level 3 regards the time it takes for the support to give these solutions. In cases in which the support cannot guarantee a fast solution, it should give an alternative solution which can be used by the consumer to have a mostly care free product service. |
